Our Story

At Nail Era, your satisfaction is at the heart of everything we do. If you experience any genuine issue with your order, we’re here to make the return or exchange process as simple and hassle-free as possible.

We understand that sometimes products may arrive damaged, incorrect, or with an unexpected issue. Our return and exchange policy is designed to make sure you can shop with confidence while also helping us maintain the quality and standards our customers expect from Nail Era.

Terms and Conditions:

  1. Notification:
    Kindly inform us of your intention to return or exchange a product within 3 days of receiving your order. Please contact our customer support team through our official WhatsApp or email, providing your order number and relevant details.
  2. Valid Reason for Exchange:
    An exchange or replacement is only applicable for a genuine reason, such as receiving a damaged, defective, or incorrect product. Please note that our product images are taken to represent the actual products as accurately as possible. We therefore request that customers do not seek an exchange simply due to a change of preference or expectations regarding the product.
  3. Condition:
    To qualify for a return or exchange, the product must be unused and returned in its original condition and packaging, along with all tags, accessories, and included items. Products that have been used, damaged, altered, or returned without their original packaging may not be eligible for an exchange or replacement.
  4. Incorrect Product:
    If you receive an incorrect product, please notify us within 24 hours of delivery. Contact our customer support team with your order number and provide a clear video showing the package and the product received so that we can verify the issue.
  5. Reverse Pickup:
    If your order qualifies for an exchange or replacement, Nail Era may arrange a reverse pickup where the service is available. In areas where reverse pickup is unavailable, the customer may be required to return the product through a courier service. Please keep the courier receipt and share it with our customer support team for further assistance.
  6. One-Time Replacement:
    Each product is eligible for one-time replacement or exchange. Once a replacement or exchange has been processed, another replacement or refund for the same product will not be available.
  7. Packaging:
    Please ensure that the product is packed securely before returning it. Nail Era will not be responsible for damage caused during the return shipment due to insufficient packaging. Products received back in a used or damaged condition may not qualify for an exchange.
  8. Inspection & Processing:
    Once the returned product reaches us, our team will inspect it to verify the reported issue. Once approved, the replacement or exchange will generally be processed within 5 business days.
  9. Shipping Charges:
    Original shipping charges are non-refundable. Any additional shipping charges related to an exchange may apply depending on the reason for the exchange.

Our Commitment:

At Nail Era, we genuinely value every customer who chooses to shop with us. Our goal is to make every order a beautiful experience, from the moment you place it to the moment it arrives at your doorstep.

If you have any questions or concerns regarding your order or our return and exchange policy, please reach out to our customer support team. We’re always happy to help and will do our best to resolve genuine concerns fairly and promptly.

Thank you for choosing Nail Era. 🤍

SHOP ALL